2.4. Customer Order Entry

The Customer Order Entry module of the Tracker system is used to maintain customer information and customer orders for products or services.

Below is an overview of the actions which occur in the system when a product is ordered by a customer.



When an order is placed for a product or service, one of three things will happen depending on the current inventory supplies and whether the item is purchased from a vendor or manufactured in house.

(For simplicity, assume the customer order is for only one item)

1. When there is enough of the requested product available in inventory to fulfill the request, the customer order will appear on the Inventory Manager screen as ready to be pulled and shipped.

2. When there is NOT enough inventory available, and the product is an in-house manufactured item, a request will appear on the Production Manager screen to produce the needed item(s).

3. When there is NOT enough inventory available, and the product is a vendor purchased item, a request will appear on the Purchasing Manager screen to purchase the needed item(s).


When inventory is unavailable, the customer order will be placed on hold until all requested items are available in inventory. When all of the requested items become available, the customer order appears on the Inventory Manager screen as ready to be pulled and shipped.



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